Shipping & returns

Shipping

We deliver anywhere in Australia by insured courier. Every parcel is fully insured and needs a signature on delivery. We don’t ship overseas, or to PO Boxes or parcel lockers.

Prices include GST. “Order” means the total of the pieces in it.

When we send it. Orders are paid by bank transfer, and we send your piece once the payment has reached our account — please allow for your bank’s processing time. We’ll email you the tracking details when it’s on its way. The piece is our responsibility until it’s delivered to you.

Collecting in store. We’ll contact you when your piece is ready. Please bring photo ID that matches the name on the order — we won’t hand a piece to anyone else without your written permission.

Returns & exchanges

No change-of-mind returns or refunds. This does not affect your rights under the Australian Consumer Law. Every piece is one of a kind and priced on the day’s gold rate, so please choose carefully — you’re welcome to book a viewing first.

10-day exchange

Changed your mind? As a goodwill offer, you can exchange a piece within 10 days of receiving or collecting it, for credit towards another piece. To qualify:

• the piece must be unworn and in the condition you received it, with its packaging;
• it can’t be earrings and studs, or nose pins and nose rings (for hygiene reasons), or a piece that’s been resized or altered at your request;
• contact us first with your order number, then bring it to a showroom or send it back to us.

Your credit is the price you paid for the piece, not including delivery, and can be used towards any piece at its price on the day. If the new piece costs more, you pay the difference. Credit can’t be exchanged for cash. If you send a piece back, the postage and insurance are at your cost and the piece is your responsibility until it reaches us. We check every piece when it arrives and may decline an exchange if it shows wear, damage or alteration.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your piece is faulty, isn’t as described, or arrives damaged, contact us as soon as you can. If it’s damaged in transit, please keep the packaging and send us photos — it helps us sort it out quickly. We’ll repair, replace or refund it as the law requires, and we’ll cover the reasonable cost of getting it back to us.

The guarantees don’t cover normal wear, or damage from accidents, misuse, or repairs or alterations made by someone else.

Refunds

Where a refund is due, we pay it by bank transfer to the account you paid from, once we’ve received and checked the piece.

Cancelling an order

Confirming an order is legally binding. If you need to cancel, call us as soon as possible. If your payment hasn’t reached us within 48 hours, the order is cancelled and the piece goes back on sale. A cancellation fee of $100 may apply.

Resizing

Some rings and bracelets can be resized — ask us before you order and we’ll check the piece. Resized pieces can’t be exchanged.

Questions?

Call Harris Park on (02) 8606 2366 or Riverstone on (02) 8664 4099, or email sales@aksharajewellers.com.au. The full terms are in our terms and conditions.